Software Maintenance & Operations
We operate the web applications we build — and take over existing ones, too. Maintenance, ongoing development and agreed service levels.
What it is — and what it includes.
Software maintenance covers the ongoing operation, upkeep and further development of a web application after launch: framework and dependency updates, monitoring, bug fixing and new features. Batunet operates systems it has built and taken over, with service levels that match the criticality of the system and the agreed operating model — so that software runs reliably and stays changeable for years.
Scope of services
- Monitoring, alerting and incident response
- Security and dependency updates
- Ongoing development according to a roadmap
- Agreed service levels and dedicated contacts
- Documentation that stays up to date
From the first conversation to a running system.
Every project follows the same four steps. You see and review interim results along the way, not only at the end.
- 01
Understand the goals and requirements
The first conversation, held with our management, covers your project, your processes and the systems already in place. We then write down goals and requirements and tell you openly whether custom development makes sense.
- 02
Plan the solution and architecture
We propose a technical solution, define the scope and the order of implementation, and document the key decisions together with their reasoning.
- 03
Build and review together
We develop in stages, with tests and code reviews. We present interim results regularly so you can review them early and adjust priorities.
- 04
Launch and keep supporting
After launch we take on maintenance, updates, monitoring and further development to the agreed extent. The project-specific source code and the documentation are handed over to you.
What you have in hand at the end.
A system that runs reliably — with someone accountable for it
Known vulnerabilities are assessed and fixed by priority
Knowledge is retained, even when people change
Technologies we use
Questions about Software Maintenance & Operations
Do you also take over software you did not build?
Yes. We start with an assessment, secure knowledge and operations, and then take over maintenance and ongoing development.
What do the service levels cover?
We define them together, matched to the criticality of your system and the agreed operating model: reporting channels and responsibilities, service hours and — where the system requires it — response and recovery times as well as availability.
Related topics.
Guides, decisions, services and case studies connected to this page.
Technologies
Services
Perspectives
Let’s talk about your project.
Tell us briefly about your project. Your first conversation is directly with our management.
